Refund policy

Returns

We want you to feel good about your purchase. You can request a return within 30 days of receiving your order.

Because our heating and massage belts are personal-care items that come into direct contact with skin, we can only accept returns for products that are unopened, unused, and in their original packaging, unless the item is faulty or arrived damaged.

Warranty

Every belt is covered by a 6-month warranty against manufacturing defects from the date of delivery. If it stops heating, vibrating, or charging correctly within that period, contact us and we will arrange a repair, replacement, or refund. This warranty does not cover damage from misuse, accidents, or normal wear and tear.

How to request a return or warranty claim

Email us at info@araneko.com.au with your order number and a description (and photo, if possible) of the issue. We will reply with next steps within 2 business days.

Refunds

Once we receive and inspect your return, we will let you know if it is approved. Approved refunds are processed to your original payment method within 5-10 business days.

This policy does not limit your rights under the Australian Consumer Law, which provides guarantees that cannot be excluded.